CHM Club is the official loyalty program for hotels under Cititel Hotel Management, created to reward members with points, perks, and privileges every time they stay.

St. Giles, Cititel, Cititel Express, and MiCasa All Suites Hotel are proudly part of the CHM Club program.

You can sign up easily through our official website at www.chmclub.com.

Your membership is activated immediately upon successful enrolment. You’ll receive a Welcome Email, after which you can log in and start booking right away.

Membership is valid for 24 months from the date of enrolment. It will automatically renew if you complete at least one stay during this period. If no stays are recorded within 24 consecutive months, your membership will be deactivated.

Yes. CHM Club has three tiers: Basic, Elite, and Preferred, each offering unique benefits. Visit www.chmclub.com for full details.

You can upgrade by accumulating eligible room nights within 12 months. If the required number of eligible nights is not met, your tier will be downgraded accordingly.

An eligible room night is any night spent at a participating hotel when booked directly through the hotel’s official channels (website, phone, email, or walk-in) at qualifying room rates.

Points are earned on completed stays booked directly through official hotel channels using the email linked to your CHM Club account. Bookings through OTAs, government, or group rates are not eligible. You don’t have to be the staying guest, but the booking must be under your registered email.

Points are valid for 24 months from the date they’re credited to your account. Points earned through special promotions may have different validity periods—check your account for details.

Points can be redeemed for free hotel stays through www.chmclub.com. If you don’t have enough points, you may pay the balance in cash or by card upon check-in. You can also redeem points for vouchers via our Rewards Catalogue.

Yes, but please note that points used for such bookings are non-refundable.

If your points aren’t reflected within five working days post-checkout, submit a “Report Missing Points” form under “My Account and Rewards” on the CHM Club website. We’ll investigate and respond within 10 working days.

No, CHM Club points and room nights are non-transferable.